Refund policy
Return & Refund Policy
At Yae Skin, we take pride in the quality of our products and want every customer to have a positive experience.
Returns & Exchanges
All sales are final. Due to the nature of skincare products and for hygiene and safety reasons, we do not accept returns or exchanges, including for unopened or unused products, due to a change of mind.
If you receive an incorrect, damaged, or defective product, please contact us at info@yaeskin.com within 7 days of delivery, providing your order number, a description of the issue, and photographs where applicable.
We will review the circumstances and determine an appropriate resolution on a case-by-case basis, which may include a replacement or refund.
The 7-day reporting period does not limit any rights or remedies available under applicable consumer protection laws.
Shipping & Delivery
Shipping rates and estimated delivery times are provided at checkout.
Delivery times may vary depending on the destination, shipping carrier, customs processing, and other circumstances beyond our control. Estimated delivery dates are not guaranteed.
If your shipment is delayed, lost, or reported missing after delivery, please contact us at info@yaeskin.com so we can review the circumstances and assist where possible.
Refunds or replacements for shipping-related issues will be evaluated on a case-by-case basis, taking into account tracking information, carrier findings, and applicable consumer protection laws.
For complete information regarding shipping destinations, international customs, duties, and taxes, please refer to our Shipping Policy.
Refunds
All refund requests are reviewed on a case-by-case basis. Approval is not guaranteed and depends on the circumstances of the request and applicable consumer protection laws.
When a refund is approved, it will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the refund results from an error on our part or otherwise required by applicable law.
Nothing in this policy limits or excludes any rights or remedies that customers may have under applicable consumer protection laws.
Contact Us
For questions or concerns regarding your order, please contact us at info@yaeskin.com. We are always happy to assist.