Shipping Policy

At Yae Skin, we take great care in preparing and shipping every order. We are committed to providing a smooth and transparent shopping experience, from the moment you place your order until it arrives at your doorstep.

Order Processing

Orders are processed during regular business days, excluding weekends and statutory holidays.

We make every effort to prepare and dispatch orders promptly. Processing times may vary during periods of high order volume, product launches, or holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Rates & Delivery

Yae Skin ships from Canada and offers domestic and international shipping to eligible destinations.

Shipping rates are calculated and displayed at checkout before your purchase is completed.

Estimated delivery times vary depending on the destination, shipping carrier, customs processing, and other circumstances beyond our control.

Please note that estimated delivery dates are not guaranteed.

Shipping, Customs & Taxes

Orders Shipped Within Canada

Applicable Canadian sales taxes are calculated and displayed at checkout in accordance with provincial and federal tax requirements.

Orders Shipped to the United States

Applicable state and local sales taxes may apply depending on the delivery destination and relevant tax requirements.

Orders Shipped to the European Union

Due to European Union import and VAT regulations, orders destined for EU member countries are facilitated exclusively through our Etsy shop.

Customers located in the European Union are asked to place their orders through our official Etsy storefront:

https://www.etsy.com/shop/yaeskin

Applicable taxes and shipping charges will be displayed during checkout on Etsy.

Orders Shipped to Other International Destinations

International shipments may be subject to import duties, customs fees, value-added taxes (VAT), or other taxes imposed by the destination country.

Unless these charges have already been collected at checkout or prepaid through our shipping arrangements, they are the responsibility of the customer.

Any charges payable upon import or delivery must be settled by the customer directly with the carrier or relevant customs authority.

Tracking Your Order

Where tracking is available, customers will receive a tracking number once their order has been dispatched.

Please allow time for tracking information to update, particularly when shipments are transferred between carriers or processed through international customs facilities.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at info@yaeskin.com.

We will do our best to accommodate corrections before an order is dispatched. However, once a shipment has entered the carrier's network, address changes may not be possible.

Delayed, Lost, or Missing Packages

If your shipment is delayed or appears to be missing, please contact us so we can review the tracking information and assist with an investigation where appropriate.

If tracking confirms delivery but you have not received your package, we recommend checking with household members, neighbours, building management, or the local delivery carrier.

Refunds or replacements for missing shipments will be evaluated on a case-by-case basis, taking into account tracking information, carrier findings, and applicable consumer protection laws.

Damaged Shipments

If your order arrives damaged, please contact us at info@yaeskin.com within 7 days of delivery.

Please include your order number, a description of the damage, and photographs of the product and packaging, if available, so we can assess the situation and determine an appropriate resolution.

The seven-day reporting period does not limit any rights or remedies available under applicable consumer protection laws.

Customs Clearance & Delays

International shipments are subject to applicable customs regulations, inspections, and clearance procedures.

Customs processing may occasionally result in delivery delays beyond the estimated shipping timeframe.

Yae Skin cannot control or expedite customs clearance procedures.

Contact Us

For any questions regarding shipping or delivery, please contact:

Yae Skin Inc.

Mailing Address: P.O. Box 424, Sechelt, BC V0N 3A0, Canada

Email: info@yaeskin.com

Phone: +1 604-399-4510

We are always happy to assist and appreciate your patience and support.